Optimizing contact center operations with a focus on improved CX and efficiency gains

Achieving process and performance management excellence in the back office

Applying operational and strategic insights to help companies plan and move forward

A cloud-based performance management system designed to provide meaningful feedback to front-line staff.

“Marathon completed a project with our call center and the results were outstanding! They helped us greatly improve service levels and cost per call. Within the first four weeks of the project our members were already feeling the improvements.”

- Brian Alfano, Chief Retail Officer, Unitus Community Credit Union

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